DVDSoon: Those were the days...

In a letter DVDSOON informed their customers that due the installation of the new systems all current orders had to be cancelled but the money would be transfrerred into (non-refundable) store credit we could use to buy the same dvds again.

So far so good, here are the first problems:

1) The cancellation of the orders happened at once, the credit entry to my account took days, days in which i thought my whole money went down the drain.

2) With installation of the new payment system DVDSOON raised its prices, the prices of all the dvds I had on order have risen up to 6CAD$ per disc.

3) DVDSOON allows its customers to pay only 25% per store credit on each order, meaning I'd still have to pay another 75% of the dvds I have already paid before.

4) The store credit I have and of that I can only use 25% each order, only lasts a year after which it expires.

5) After installing their new payment system DVDSOON cancelled the Fidelity iCard, which customers could buy for 50 $CAD in order to gain free shipping and an extra store discount (up to 15%) depending on how much you were ordering.

To conclude: DVDSOON wants me to pay the dvds I already bought again for 75% of the price, plus the additional 6$CAD the price has risen meanwhile, plus 5$CAD for shipping, plus a percentage of discont I was getting before.

Hrm, let me think abou that a second.... well... NO THANKS.

DVDSOON pissed off pretty much all of their customers and the news are spreading around the world. This is why I am actually so calm about this, I have friends that have about 250euros in DVDSOON store credit now, which is completely useless, all I am missing are 50 euros.

In case you're interested in reading deeper into the scandal of DVDSOON, here are a few links:

A german link to an detailed transcript of what happend.
A german link containing a sample-letter to your credit-card company.
Another german link to Digital-Movie.de

For further informations try google, you'll find informations everywhere, just STOP immediately giving them any of your money. I think this whole situation would get a lot better if DVDSOON would allow its customers to use the 100% of the store credit on new orders, so the customers could at least get some dvds for the money they've already paid.